My Market Ticket System

Always needed to efficiently support your customers?
Customers are complaining in item’s comments?
You’re going to miss the comments as you’re growing?
There’s no certain way to support and track your customers questions?
You’re a team and cannot waste your time anymore by forwarding emails and comments to your teammate?
Wanna sale more and your customers need to know that you’re a pro?

Ticket Features

Now save your time, satisfy your clients and sale more, My Market Ticket System is a clean and beautiful system that can help you grow faster and take care of your clients in the most efficient way.

responsive, optimized for mobile
captcha code
tickets search
automatic Email report
clean and organize tickets viewer
tickets priority option
smart tickets with 4 statuses: Open, Close, Pending, Replied
admin panel
add admins with different roles
Department/Role managment system
Block/Remove each user
week/month Summary of how you have supported your clients
summary chart and statistics
admins and users gravatar
secure file attachments, the attachment system is secure and safe. Also the attached files will only be visible to the related admin and user

Knowledgebase Features

Yes, it’s not only a ticket system, it also includes a full knowledge base system too that let’s you post different articles about technical stuff or anything else or make FAQs for your your items on marketplaces to help your cutomors more and also free your mind and proof that you won’t get repeated questions again and again!

responsive, optimized for mobile
captcha code
articles search
add/edit/remove articles
comments on each article
categorize articles
admin panel
add/edit articles using a full option WYSIWYG
approve/unapprove/trash/restore comments
gravator
Ajax, post and control comments
Media Library

How it works for users

Users can come and and checkout the articles, search them and find their answers if it’s a frequently asked question… also they can see other buyer’s comments and post a new one instead of creating a new ticket…
then if they have bought a file of yours and wanted to ask a specific question or needed you for a Freelancing job, they can create a new ticket by sending their purchase code, if the purchase code has been verified succefully their username will be created and their ticket will be submited succefully. You can then be sure that the user has bought your item and now asking questions about it, you can also check the users status and info anytime that you have liked…

FYI: When users try to post a new ticket about a file (they select on which department they are going to post the ticket) they need to insert their item purchase code too among all of the other required input fields, the purchase code will be verified by the system and it will be known that the question that they have asked is related to their purchase code or not, then you can choose to block/delete the user or reply them with respect :)

How to install it

It’s easy :)
It’s a 5 minutes installation, in the download package there’s a full step by step documentation on how to install and start using the system and supporting your customers from today.

12 CommentsLeave a Comment

Nice, app. I installed it and everything runs smooth other than when I enter my Envato Username and Envato API Key, I keep getting that the “Username and/or API Key invalid.” I have verified and I am entering the correct details.

It’s correct, any idea if this might be happening to others?

Thanks for your download :)
You should not receive that error… mailed you…

Hi there.

Thanks for your great work.
We installed it correctly and everything seems fine except that we are unable to connect to Envato API, shows this error “Username and/or API Key invalid”

Any help please. Thanks in advance :)

Excellent app. Works awesome…Good job.

Hi,

You created excellent app. Only problem i have is with “Username and/or API Key invalid”. Can you help me out ?

Thanks

Dear Sir,

I’ve installed successfully on my site. Everything is okay!

But, how to change the FOOTER text, SITE TITLE text . just specify where to edit.

Many Thanks in Advance!

Great!I successfully installed its on my local Server & its working well,But i am excited about my paid server that’s whats going on…..

I am grateful to envato & applications Team………….

Hi,
i have the same problem
“Username and/or API Key invalid”

Thanks!

Hi it works fine, you just need to wait a bit for the api key to become active..
It doesn’t work immediately.

Thanks!

I am trying to update Visual Composer and Ultimate Visual Composer Addons and I am getting “Username and/or API Key invalid.” I was never able to set up auto updates when I originally purchased the addon because of the same issue.

I face the same issue too “Username and/or API Key invalid.” Try to activate the Visual Composer through wp for Legatus – Responsive News/Magazine Theme .. Never activate it before. Please help me. Its my clients website.

I already go to Orange Theme support forum, none of them reply me..Thanks

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